General Manager

Specialized in services in the Business Travel, MICE, Leisure sector and services to Agencies, ranks among the top 5 Travel Management Companies by volumes in Italy. At the beginning of 2020 the company was acquired by ACI Group (Automobile Club of Italy), synonymous with historicity, solidity, safety, and reliability.

Piergiulio Donzelli
General Manager ACI blueteam

MISSION

Meeting the mobility needs of companies and individuals, combining technological innovation and human capital, to guarantee the traveler a unique experience, and the company the offer of personalized services and highperformance products

VISION

ACI blueteam, Italian excellence in Travel Services both in the corporate and private sphere.

Our numbers

Over the years we have grown a lot, starting from 15 operators, since the founding of ACI blueteam in 1998, to the current 245 collaborators with a transaction volume that has reached over 245 million euros.

Roberto Bettinelli
CFO ACI blueteam

245

MILLION TURNOVER

245

EMPLOYEES

9

OFFICES IN ITALY

1

IN THE USA

48

PARTNER AGENCIES

Never stop learning

Human resources have always represented the distinctive lever that has made the growth of ACI blueteam possible, both in numbers and in the quality of our service

A careful selectioning process has created a group with a shared culture, whose training is strongly “client oriented” to ensure the development of a professionalism aimed at business, and constantly updated to follow market changes.

The people in ACI blueteam never stop learning. The solid foundations that are created in the first training process during the induction period are constantly strengthened by supporting senior people, through a mentoring process that follows every step of growth in the company so that people can fully find themselves within the philosophy and culture of the company: service orientation, aptitude for technologies, problem solving, empathy and attention to detail; essential elements for a company where service quality is its actual business card

WORK WITH US

Our commercial development
comes from
word of mouth

Customer satisfaction is the real commercial strength of ACI blueteam.

The acquisition of new corporate customers has always occurred through word of mouth

Paolo Bertola
Commercial & Service Delivery Director
ACI blueteam

It is often our customers who suggest us to other companies, expressing the quality of the service and the ability of ACI blueteam to adapt and integrate into any business context, bringing innovation and performance improvement in the Business Travel field.

Our sales team constantly listens to companies and the market to anticipate needs, and allow ACI blueteam to offer increasingly advanced solutions, with an approach strongly oriented towards technology and people as an indissoluble combination

Some of our top clients

  • Alcantara
    Artsana
    Bolton Group
    Bticino
    Datalogic
    Dsquared2
    Ermenegildo Zegna
    Ferragamo
    Geolog
    Gewiss
    Giorgio Armani
    Golden Goose
    Guess

  • Humana
    Illva Disaronno
    Jil Sander
    Lavazza
    Lattanzio
    Loro Piana
    Luxottica
    Menarini
    Molteni
    Moncler
    OVS
    Permasteelisa

  • Pietro Fiorentini
    Pomellato
    Prada
    Prysmian
    RCS Sport
    Salmoiraghi&Viganò
    Sicim
    Tesmec
    Tod’s
    Università Bocconi
    Versace
    Zoppas

Relations
with suppliers

ACI blueteam is a leading TMC on the Italian market, also thanks to a true partnership relation with suppliers, whether they are airlines, car rentals, rail providers, and all those who complete the wide range of services and products available from our customers, both corporate and private

Massimo Gardini
Industry Relations & Partners Director
ACI blueteam

Our relationship with Suppliers is strategic because, through a transparent sharing of multiple needs and opportunities, it allows us to provide the customer with the right product, at the right time, in the right place.

International
partnerships

All these prestigious and exclusive partnerships represent the recognition of the seriousness, competence, and professionalism of ACI blueteam

Federica Bombelli
Hotel Supplier Relations
Director ACI blueteam

Since March 2017, ACI blueteam has been invited to the Virtuoso network, a network by invitation only, which brings together the best luxury travel agencies.

The affiliation to Virtuoso is not only a source of great pride for ACI blueteam, but represents a concrete advantage for our customers, to whom we can offer the extremely advantageous conditions that Virtuoso makes available to travelers only through a few selected agencies (in Italy there are only four).

We are also preferred partners of exclusive hotel chains such as Four Seasons, Mandarin Oriental, Oekter Collection, Peninsula, Rosewood, Langham, Hyatt, IHG Intercontinental, Marriott, Shangri-la, of individual hotel representatives such as Design Hotels, Leading Hotels of the World, Preferred Hotels, Relais et Chateaux, Small Luxury Hotels.

All these prestigious and exclusive partnerships allow us to have guest relations dedicated to the requests of our customers, who can benefit from many advantages, such as dedicated rate promotions, access to exclusive amenities, free upgrades, vouchers to use during their stay for food & beverage or spa, just to name a few

International
partnerships

ACI blueteam is the exclusive representative in Italy of FCM Travel Solutions.

Francesca Mazzon
Nation Leader FCM Italy

FCM, Corporate Division of Flight Center Travel Group, a leading global company in the travel sector and fourth TMC globally in terms of volumes managed. A Group listed on the Australian Stock Exchange operates with a global Network present in over 95 countries, which counts over 6000 people.

FCM responds to the Governance needs of Business Travel on a global scale, supporting companies in the integration of systems and processes, in the definition of Procedures and Policies, with a competitive and consolidated economic offer for all the countries involved.

By identifying the correct SLAs and KPIs, it can guarantee service homogeneity 24/7, and data consolidation at a global level

Technology

A modern, effective, and secure technological platform is essential to support high-level services.

Sandro Calzoni
CTO ACI blueteam

For this reason, ACI blueteam decided to invest in an internal IT department that maintains and evolves all technological platforms to support travel consultants and customers.

The team is made up of systems experts but also IT engineers and Project Managers who create customized software to facilitate the activities carried out by travel agents and to improve the “customer experience” of travelers.

We are convinced that software, even the most advanced, can never replace the professionalism and added value of our Travel Consultants, and for this reason all research and development activities are always oriented towards the creation of solutions capable of simplifying and enhancing the activities caried out by operators, leaving them plenty of time to add the distinctive value of their consultancy